Terms and Conditions

Last updated: May 4, 2026

These Terms and Conditions govern access, navigation, and product purchases through the website www.marialune.com.

1. Seller Information

• Owner: PT CAPITAL VENTURES LLC
• Email: hello@marialune.com

2. Acceptance of Terms

By placing an order on this website, the customer declares that they have read and accepted these Terms and Conditions, as well as the Privacy Policy, Cookie Policy, Shipping Policy, and Returns, Exchanges & Warranty Policy.

3. Products

The store offers jewelry, semi-precious jewelry, accessories, and related products. Some pieces may be part of limited collections, clearances, temporary promotions, or units subject to availability.

Product photographs are for reference purposes. There may be slight variations in color, shine, size, or finish due to lighting, the device used, or the manufacturing process.

4. Availability

All orders are subject to availability. If a product becomes unavailable after purchase, we will contact the customer to offer a solution, which may include substitution, waiting, exchange for another product, or refund of the corresponding amount.

5. Prices

Prices are displayed in euros (€) and include applicable taxes, unless expressly stated otherwise.

The store may run promotions, discounts, or special campaigns for a limited time. The conditions of each promotion will be indicated on the website.

In case of an obvious error in a product's price, we reserve the right to cancel the order and refund any amount paid.

6. Promotions and Offers

Promotions published on the website will be subject to the conditions indicated in each case.

When there is an offer such as "Buy 2 – 15% OFF", "Buy 3 – 25% OFF", or "Buy 4+ – 35% OFF", the operation of the promotion will be explained on the product page, cart, or checkout.

Promotions cannot be combined with other discounts, unless expressly stated otherwise.

7. Purchase Process

To make a purchase, the customer must follow the steps indicated on the website:

• Select desired products.
• Add them to the cart.
• Review the order.
• Enter contact, shipping, and billing information.
• Choose the available payment method.
• Confirm and complete the purchase.

Before confirming the order, the customer can review and correct the information entered.

8. Order Confirmation

Once the order is placed, the customer will receive a confirmation email with the main purchase details.

Receiving the confirmation does not necessarily mean the order has been shipped. Shipping will be carried out according to the timeframes indicated in the Shipping Policy.

9. Payment Methods

Available payment methods will be displayed during the checkout process. These may include credit/debit card, PayPal, Shop Pay, Apple Pay, Google Pay, or other enabled methods.

Payments are processed by secure external providers. The store does not directly store complete bank card data.

10. Shipping

We offer free shipping worldwide. The estimated delivery time is 5 to 9 business days from order confirmation, except in exceptional circumstances.

Complete shipping conditions, delivery zones, and possible incidents are regulated in the Shipping Policy published on the website.

11. Exchanges, Returns, and Right of Withdrawal

The customer may exercise their right of withdrawal and request exchanges or returns in accordance with applicable regulations and as indicated in our Returns, Exchanges & Warranty Policy.

12. Legal Warranty

Products sold in the store are covered by the legal warranty applicable to consumer goods in accordance with applicable law.

The warranty covers lack of conformity existing at the time of delivery, but does not cover damage resulting from improper use, impacts, exposure to chemicals, water, perfumes, cosmetics, excessive sweat, incorrect handling, or normal wear and tear from use.

13. Care of Pieces

To extend the lifespan of your pieces, we recommend avoiding contact with water, perfumes, creams, chemicals, excessive sweat, and humid environments. We also recommend storing each piece separately when not in use.

14. Customer Support

For any inquiries related to products, orders, exchanges, returns, or incidents, the customer can contact us at:

Email: hello@marialune.com

15. Electronic Communications

By making a purchase, the customer agrees to receive electronic communications related to their order, including confirmation, tracking, incidents, exchanges, returns, or information necessary to complete the purchase.

16. Data Protection

The processing of the customer's personal data is regulated in our Privacy Policy.

17. Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. The applicable version will be the one published on the website at the time of purchase.

18. Applicable Law

These Terms and Conditions are governed by applicable international e-commerce and consumer protection regulations.

19. Complaints

If the customer wishes to file a complaint, they can contact us at hello@marialune.com. We are committed to reviewing each case and providing a response in the shortest reasonable timeframe.